Since January 1 this year, high-speed inter-provincial toll booths withdrawal station, on the issue of highway toll / deductions abound. Many users reflect the use of ETC Channel but more block, but also the presence of abnormal charges than before, and more recently the system chargeback or less the deductions, and repeatedly complained to no avail, after all these problem lie? Let’s take a look at the following.
According to the breadth and depth of the first radio reported, in the car industry Pang net about a stomach bitter for several days through the ETC channel, amount to be deducted is displayed on the screen either very high or very low, so to make Pang hard. Because the passengers to the destination Pang, need to charge the appropriate fees to high-speed passenger traffic, while the amount of deductions ETC channel display is the best or even the only credentials. Today chargeback information presented by the display is not precise enough, Pang can not be resolved to passengers, we can not charge the normal high-speed toll.
and the situation of the Pang told is not alone, more than car drivers to reflect about the network: all met with the same Pang embarrassing situation, their hard to run a long distance, because the result is displayed as deductions $ 0, can not tell the passengers to return to a high-speed charges, but did not dare arbitrary charges to passengers.
To solve the above problems, toll station staff responded: starting from January 1 ETC implementation of section fares, that is charging through every door frame, after each a gantry would deduct the cost of a journey (will “drop” when charged soon), and the National highway unified way, the current technology is also difficult to achieve the full toll display.
If you want to know the specific amount of the charge, before a high-speed card then the card by pulling way (equivalent to reboot ETC) check balances, at high speed through a toll station at the same token, take the “reset Dafa “query the balance, before and after accounting can know the exact toll of the full amount. However, the above approach only applies to users ETC savings card, and debit card users ETC does not apply.
for a high-speed charges, the People’s Daily recently submitted to the Ministry of Transport three questions:
Why are there few toll booths congestion, toll individual vehiclesAmount abnormal?
Department of Transportation responded: Currently, the system is not stable enough in some areas also need to further improve debugging. For a small number of toll booths congestion problems, the Ministry of Transport, said: has asked each toll stood in the entrance, exit direction at least each retain a labor / mixed lanes, to meet the need for manual payment vehicle traffic, support vehicles speedy passage.
for individual vehicle charging abnormal amount of problems, the Ministry of Transport said that the country should adhere to the principle of access priority and must not allow the interests of the damaged truck, bickering first release, the survey clearly before making a deal. At the same time, we are calling for the first time contact with the parties, investigate and verify the situation, the timely and proper treatment. Indeed wrong charging more fees must be fully refunded. At present, the country has organized technical team, to research, improve and perfect will accelerate.
why some private owners that the highway toll is higher than before?
Department of Transportation responded: Theoretically, the country has not changed in the passenger car toll charges before and after the withdrawal station, should traffic line fees will not change. However, the original charge system is in accordance with the shortest path charges, and the new Toll System is based on the actual vehicle traffic path for accurate billing, a small part of the vehicle tolls may rise.
why many truck owners feel highway toll higher than before?
Ministry of Transport Response: This is mainly due from January 1, when truck traffic highway by weight fees adjusted to the vehicle fee. By vehicle charges, that is, the same type of axle truck, no matter how much cargo, uniform standards are by payment. Then, after the change, fees may be lower, it may be higher, specific conditions. Before, transportation and other departments have issued a circular calling for the total mass by the weighted average mileage of vehicles is an important basis for the goods, so make sure that does not increase the overall burden of truck tolls, vehicle fees should ensure that the same traffic line fee under standard loading condition amount not greater than the amount of fees when the weight charges.
In addition, the amount of charges from the original rounding rules to rounding “$ 0, 5Yuan “Adjust for ETC vehicle rounded to the” minute “, labor costs are rounded to the vehicle” meta “; 29 provinces will be charged the fee schedules in the online public, the public can publicly available, charges lower part of the passenger [123. ]
logical deductions about ETC, the transport sector has a very comprehensive answer. than before, in theory, the new fee rules are more precise, and more high efficiency. At present only because of technical problems, charging system failed to provide to you the most convenient service, the good news has been organized around the technical team, to research, improve and perfect will accelerate.
but in the end there is a problem Although the Ministry of transport is committed to a multi-part deductions will be refunded in full, but the user has repeatedly complained to no avail. to Guangdong cartoon, for example, long-term customer service system is busy, and can not provide customer service. so this ETC customer service, the relevant departments should improve the degree of attention is not it?