Introduction | A sad happiness plot
If there is no shop door, I will find a problem with the new car. Tesla’s suggestion is: first open.
After the owner has 1500km, the sensor problem is still present, and the autopilot is automatically driven during the period. Want to repair, do not give a formal maintenance order; if you want to change the car, the store is said to pay a depreciation fee. 
The owner is very depressed: I am not my question at the beginning, why should I pay for money?
First, Tianjin pick-up: There is no store door encounter
February 16, 2021, Hebei Mr. Li, Tangshan, mentioned a white Model Y in Tesla, Tianjin. The car is priced at 339,900, and after the 20-inch wheel and white cavity, payment of 355,900.
The delivery process is static inspection, staff and Mr. Li look at the appearance of the vehicle, check the trunk and front box, introduced the main function on the big screen, not involved Dynamic, no PDI test report is issued.
12:30, the test is paid, Mr. Li is ready to drive away. Just hanging on the D-stop, this brand new Model Y is alarm.
“A parking assist is unavailable. Clean the body sensor and the camera.” The left side of the middle control is prompted.
Because it is a yellow alarm, and this is a new car with only 32km mileage. Mr. Li immediately photographed photos and communicated with the delivered person on WeChat. A Liu named employee replied:
“There may be a stain or water droplet, wait for the vehicle calibration to see. “
Tesla’s new car has a camera calibration process, which usually takes 30km to use it. For Trust Tesla, Mr. Li accepts this suggestion, open New car went to Tianjin a hotel for lunch.
“Then open, look at it.
Second, Shijiazhuang first check: sensor has fault
So, Mr. Li put this Model Y From Tianjin to Shijiazhuang, because he contacted a car clothing store, he wanted to let your car put it as soon as possible. I didn’t expect that this has become a dispute in the future.
On the evening of February 16, Mr. Li sent a new car to a XPEL shop in Shijiazhuang. The cost of the clothes is 15,000, and the next day can be taken. During his call to the phone, the sensor fault problem. 400 reply is, Let him find a service center to test.
On February 18, Mr. Li opened this post The model of the clothes, the Shijiazhuang Tesla, who has just opened. After 40 minutes, I got the test results: the left front wheelbrows have faults.
Sure enough It is a problem that the sensor has encountered problems.
The staff of Shijiazhuang store believes that it may be that the car is affected. Li Mr. Li heard, immediately drive the car Clothes store, let the boss cut into the material of the sensor
. The clothes shop is very cooperated, a total of more than a dozen holes. But the sensor alarm tips still exist.
The staff of the Shijiazhuang store said that it was still a 400 phone.
Mr. Li and 400 discuss the results, or contact Tianjin store. So Li Mr. Li will open back to Tangshan. Then communicate multiple times with the customer service, and finally on February 27 and Tianjin Dasu Testra Center, the second day of the staff sent the staff to visit.
Third, Tangshan home: can be changed, but not recognition
On February 28th, the two masses of Tianjin Dashi shop arrived at Mr. Li in Tangshan’s work unit. They used the instrument for sensor learning and correction, check the related lines, and finally determined or left S1 sensor problem.
The two masters carry a sensor spare piece with you, and the presentation can be replaced free of charge.
Mr. Li refused. He believes that if you want to replace the accessories, you should issue a formal repair order to prove that the new car has quality problems. And the quality problem is found when there is no shop door, which is completely Tesla’s responsibilities.
He did not accept a new car, but also opened 1500km to use AutoPilot to assist driving, so that the driving experience is greatly reduced. Therefore, he advocates that you should change your car.
Moreover, Mr. Li also encountered a strange phenomenon.
On January 26th, he opened this Model Y in the young road of Tangshan, driving in the northwards, this is A single lane, the left side of the front is a welcome road, a human ghost. At the time, about 50km / h, the road conditions were good, he prepared, etc., after the left vehicle remitted, he and the car. At this time, the steering wheel suddenly hit the left, and then he hit the left car and another sudden brake.
This is a systemSelf-launched, Mr. Li quickly returned to the right. At that time, I didn’t open autopilot, there is no obstacle to the front, and I don’t want to pay back on the right. Why does the vehicle suddenly face the left?
This situation has occurred twice, and Mr. Li does not determine if it is related to the left front sensor failure?
The two masters of the scene said: Cannot be confirmed to be a quality problem, they can’t issue a new order. Finally, I went to Tianjin Dashi shop to detect it.
March 1, Mr. Li came to Mr. Tesla Tianjin Dashi shop. A after-sales Gu Mr. receives them, first arrange the car wash to determine the problem that is not a stain.
When washed, Mr. Li asked if I could go to the test process? The other party said.
After washing the car, the Model Y directly started detecting. Mr. Li causes Mr. Industry in the rest area, and puts forward to see the workshop, but it is rejected.
After waiting for nearly 2 hours, Mr. Gu is calling calls, saying that the test is complete, it is indeed a sensor quality problem, and their solution is: maintenance replacement. Mr. Li does not agree, think it takes a quality report.
The two sides did not unify, so they called the leadership.
Mr. Li’s point of view is that I hope to change a new model y, because the quality problem occurs when paying, and is not related to the use of consumers.
Tesla store representative is a military manager. His response is: If you want to change your car, you can’t make your clothes and insurance. Compensation, and he also pays a depreciation fee of Tesla. 
This program apparently let Mr. Li cannot accept it. So the other party said that it can be appropriately compensated. His permissions are to give Mr. Li, a solid key (Model Y standard card key, the solid key price is 1200 yuan).
Mr. Li refused. He proposes that the new car has not been able to use autopilot from the date of delivery, and this feature is a major reason why he purchases Tesra, so it is desirable to compensate for the EAP function. EAP is the “Enhanced Edition Automatic Assistive Driving Function”, which adds automatic driving into the high-speed ramp, automatic auxiliary conversion lane, intelligent call, etc. on the base version AutoPilot, and the price is 32,000 yuan.
The military manager said it is a bit difficult and needs to be applied.
After half an hour, the military manager returned to the negotiation site: Your luck is really good, and the above agree to compensate you EAP.
Mr. Li immediately expressed reconciliation. The military manager then said that there is a very deep meaning: “First repatriate the car, and sign a confidential agreement in two days. You can open EAP on the spot. Because it is handled now, if there is any problem?”
Mr. Li felt that the store considers
, so he is pleased to agree.
Next, the Tianjin Dashi shop was quickly replaced with Mr. Li’s car, and I didn’t have alarm. Because the military proceeds that after two days of handling the remaining procedures, Mr. Li took the yellow vehicle and returned to Tangshan.
According to the normal flow, when the user is taken, then the handover is returned to the sale, and after the sale will issue a formal The maintenance settlement list will list the maintenance content and price, and the owner can only drive away the store.
But Mr. Li does not wait until this formal knotCome.
Five, Tangshan Jinglei: The store suddenly becomes!
March 2nd, 3 pm, War Manager Call: “Sorry to inform you, above leaders do not agree with your compensation program.” Mr. Li Semi-death: Is this not playing me? !
Mr. Li means that if Tesla’s after-sales, he chooses direct return. If you don’t agree, you will take the proceedings. Mrs. Manager calm
said: Legal procedures are your rights.
On the same day, Mr. Li gave 400 to the phone, the customer service said that he would feed back it above, but there is no result. Mr. Li also called Tianjin 315, and the other party said that
Xiqing
Market Supervision Bureau, the event is being processed.
March 4, the military manager calls again, said that I want to solve this incident, and leaders have agreed to return. But the premise is still the clothes and insurance premiums, but also the depreciation fee of the vehicle. Another solution is to make up a key.
“Listen like the old programs before, but it is a matter of doing EAP.” Mr. Li
said, “It feels like it is Coping to the regulatory authorities, there is no such since sincerity. “
He refused this proposal and found the car to tell this experience.
An episode is that after he published his own encounter in a forum, many of the water troops attacked him cheap in Blake. He is very confused: It is a problem with the quality of Tesla products. After lying on the gun, seek a reasonable solution, the store also promises to send EAP, but also becoming, why is Hesla? 
90 after his professionalCalendar is very simple, life is willing to believe everyone, but this time I bought Tesla’s experience made him very disappointed and indignant. At present, he is in another luxury SUV, not willing to touch this MODEL Y, worried about what moth.
In fact, MODEL Y work issues started from the first batch of delivery.
The recent explosion “From the upgrade of the first brother to the first Monochino”, it will be described. An encounter of Zhejiang special powder. He became the first user of Model Y on January 17. However, the first day of the car was unacified, the tenth day air conditioner could not be heated, and the high-end flower screen, the 11th day 4G network failed, and official reply is no accessories Wait.
Today, another Hangzhou female car owner contributed to the car, saying that I found the edge of the middle control screen on the edge of the center. After sale, this is a common problem, can only be like this. She said: If you know this in front of the car, you will not buy it.
ELON Musk also disclosed that it is not recommended to buy Tesla’s products in a production capacity, because quality cannot be fully guaranteed. Even people’s CEO said this, why do you still have to join in?
On March 7, the car gathered to call the military manager, and the other party refused to interview. Special colleagues will respond. Until the press release, did not receive any response.