[ Chexun Wang reported ] as the domestic auto industry is the first intelligent network services linked pioneer, landing Shanghai OnStar in 2009, the country’s first open online real-time vehicle information services precedent. In order to better provide users with the emergency services, SAIC-GM OnStar call center set up emergency teams in 2010, responsible for answering all kinds of emergency disposal of the owner. To date, OnStar has provided emergency assistance to more than 7.37 million times the cumulative Chinese owners. Every helping hand in times of crisis, to assist the owner out of the woods, have confirmed OnStar guardian beginning of the heart and commitment of every owner of the travel safety.
emergency services is an important part of many services provided by OnStar, and because at the time of the accident coming, can bring the owner of the largest and fastest rescue comfort, this service is OnStar gain many reputation.
relying on a strong and stable module intelligent car, OnStar can intelligently identify the extent of the analysis of the vehicle involved in a collision, the car’s air bag is open, when the vehicle is more serious collision, the vehicle will automatically contact Angie Star customer service center, customer service OnStar advisor will establish the highest priority call and the car. As occupants injury can not answer, OnStar customer service advisor will contact the incident to rescue aid agencies and the police to provide timely assistance to the injured. OnStar roadside assistance designed to assist owners to travel to provide worry-free protection if the vehicle appears flat tire, running out of fuel, the battery is dead, the situation needs to trailer towing, etc., the owner can seek assistance through the car blue OnStar button, OnStar customer service advisors will guide the owner to drive the vehicle in a safe state, and third-party guidelines rescue personnel arrive to help. At the same time focus on vehicle safety, OnStar also provides dedicated medical relief assistance to motorists, sudden illness or if you feel unwell, press the red button when driving if the owner help from OnStar OnStar customer service consultant specializing in the adapter medical rescue services agencies to provide relief for the owners of essential online guide, and contact the 120 emergency center, if necessary, coordinate the ambulance arrives as soon as possible. In addition, when the owners meet emergency lane of traffic accidents, sudden illness and so on happen to others, but also promptly inform the OnStar by car red button, OnStar advisor will contact the customer service aid agencies based on the actual situation, to provide loveRescue.
As of the end of September this year, OnStar has provided emergency assistance 7,370,684 times for domestic users, Automatic Crash 207,476 times. Behind the figures, customer service is OnStar advisor devotion enthusiasm, spirit against the clock on rigorous professional attitude and lifeline. Since OnStar emergency teams set up 10 years, with outstanding achievements, he won eight red flag collective Shanghai, the Shanghai Women’s Federation women’s civilization Kong and many other honors, and received thanks from the Beijing Municipal Public Security Bureau Traffic Control Battalion letter.
with ldquo; stars rdquo; Guardian, dedicated to you.
from recognized by the majority of owners, is SAIC-GM OnStar emergency teams highest in 10 years to reap the rewards, but also improving the quality of OnStar service of power. Every emergency services, OnStar customer service consultant will do our best to give the user the same warmth and joy.
As we all know, the accident scene is often a messy, very messy, very concerned owners may not find communication tools call the rescue, if the owner of the site of the incident unfamiliar environment even lost consciousness when, will further increase the difficulty of the rescue. Not long ago, the owner Mr. Chen suffered a thrilling car accident. According to later recalled, the sudden impact made his mind a blank, only the head and leg pain felt badly. When he was in shock you intend to call 120 for help, only to find that in any case could not find the phone. At this point, the car came Angie Ann customer service consultant eager to ask: quot; Hello, Mr. Chen, OnStar received your vehicle is involved in a serious collision, will live there any injuries? He is able to hear it? quot; hear the OnStar call, Mr. Chen immediately responded eagerly, OnStar customer service advisor immediately to appease his mood, and immediately contact 120 ambulances rushed to the scene. A few minutes later, the local police and 120 Da Anji star pinpoint the scene of the accident site, rushed to rescue them. Meanwhile, according to Mr. Chen’s requirements, OnStar customer service consultant also promptly notify his family rushed to the hospital. An hour later, OnStar again calling about Mr. Chen’s injuries and confirmed the need for additional help. He is being treated in hospital at this time, the family has arrived. straightBy this time OnStar customer service adviser was relieved, but Mr. Chen also expressed thanks to the timely help OnStar contacted 110 and 120, at a critical moment saved his life.
OnStar emergency services is not limited to traffic accidents, customer service consultant personalized service will run through the whole scene with car experience, allowing car owners feel more at ease, more at ease. One day early in the morning, OnStar customer service consultant received a one owner for help: ldquo; I was trapped in the mountains, no cell phone signal, help me make a phone call to my friend, okay? ldquo; customer service advisor immediately to help the owners of a telephone adapter, and successfully connected. But soon after, the owner requires adapter friend again, it has failed to each other’s phone is turned on. Customer service advisor to fully understand the owner alone late at night in the mountains of anxiety and loneliness, companionship and comfort always-owners: rdquo; Do not worry, your friends will think of ways to arrive your side as soon as possible, we OnStar will always accompany you online. ldquo; and with the approval of the owner’s consent, contact your local police for assistance. The owner’s mood gradually turned from the initial urgent to wait for calm tensions. Soon after, the owner’s friends and the police finally arrived on the scene, for this unforgettable companionship, owners of OnStar customer service advisors expressed their heartfelt thanks.
at work, OnStar customer service advisor will encounter some unexpected emergencies. One day at noon, OnStar customer service consultant received a red button on the phone into the line, I heard a little voice children, the child is still quite small, and patient inquiry, a person will eventually understand that their own children in the car, Dad out of work, at home mom, customer service consultant immediately see the local weather conditions, the temperature nearly 30 degrees that day, and at noon the day the sun is most intense when the car if no air conditioning, or outside the loop is not open for the children to He said to be very dangerous. Customer Service Advisor side to comfort children while contact the owner, but the owner has been on the phone call, customer service advisor Contact Now alternate number, and finally turned on the child the mother answered the phone, my mother immediately indicate to the car pick up their kids, hang up the phone after the customer service consultant immediately pick up the car of children: rdquo; children at ease Oh, aunt her mother to pick you up, they wanted to remember to tell mom and Dad, you can not leave things alone in the car, own a very dangerous person in the car event Oh. rdquo; A few minutes later, the final customer service consultantHe confirmed the children’s parents had brought the children to the side, and finally completely put down a hanging heart.
OnStar emergency services in the process, there are many similar stories. OnStar customer service advisers to fill the empathy of human services, science and technology for the intelligent people add a little warmth between sadness and joy and common link up an invisible but close ties between domestic and OnStar 3.27 million active users. Since
entering the country for 11 years, OnStar has been walking in the field of Chinese car networking forefront through constant innovation and self iteration, the scope of services from the early navigation, rescue function, extended to cover the intelligent security, intelligence driving, intelligent Internet, entertainment and social services 58 5 categories of vehicle owners and vehicle services, and innovative open AI + HI dual-mode intelligent services to personalized service concept and the whole scene with car service for millions owners bring safe, convenient travel experience. Mentioning the value is small O OnStar intelligent voice assistant has just ushered in heavy upgrade in September, in order to bring more natural human-computer interaction smooth and rich and diverse service scenarios. Currently, OnStar has provided service for domestic users a total of 808 million times, and the future, with 5G and other cutting-edge technology continues to fall, this figure will continue to maintain high growth.