[ Chexun Wang reported ] recently reported that the “quality of shattered? Lexus ES300h increase in cases of complaints with the emulsion explosive oil “, nearly a week later, I once again demand-related information models, has found that nearly 60 related cases since the cut-off when I shot only complaint case number beyond 453,667.
more than three images is increasing the author retrieved Lexus brand motor oil all cases, the first cases of complaints occurred in 2020, March 6, 2018 under a particular model is 300h exclusive version, emission standards for the country V.
at present for the Lexus brand models complaints or in ES300h based, ES200 has a few cases, there has been another case of Lexus UX260h complain about increased oil 2, there is a RX450h owners complained about the emulsified oil .
In addition to this article to share with you some of the complaints cases beyond, which would like to take the case to talk about how ldquo; to make a complaint case has a certain reference value rdquo ;.
Case models
in the figure above is a cool version of the 2020 models UX260h exploration, what is described in the complaint in general illustrate the event, but there are several points still worthy of scrutiny, the other is pictures taken basically no reference value.
complaint show: the cold state, the oil level exceeds the maximum scale line 6mm, hot car cooling for 30 min, the oil level gauge 1cm above, it is regrettable, complaint pictures can not accurately identify the oil level.
owners go check 4S, 4S shop maintenance workers are not explicitly test results, but complained that the statement 4S shop staff.
Tips:
1, the maintenance man test results should take pictures / video to confirm, and to ensure that as clear as possible.
2, when the content described repair repairDescribed as detailed as possible, request a service consultant input requesting a repair estimate list.
3, if the shop to 4S ldquo; fault does not light can be opened rdquo; evade grounds, 4S store may request the result of the check to the statements notes, notes the best system in order to printed, displayed in the statements of commissioned service. Handwritten version is also available, request after sales department staff members stamped ldquo; Maintenance chapter rdquo; like the implementation effectiveness.
figure above is a 2019 version of section UX260h exploration interest, national VI emission standards.
considered the complaint in the picture comes in clear, emulsified oil situation can be confirmed, but the oil level gauge the situation could not be confirmed, nor did the owner described in the specific value of the oil level gauge.
Tips: on the oil level measurement, there may be a lot of non-professionals to identify the problem of inaccurate, first pull out the dipstick after parking the vehicle for a long time to display the results of the most obvious.
dipstick after a few thrusts, the oil-foot pipe will be contaminated with oil, then they need to be carefully screened to confirm the specific location.
above figure dipstick picture, for example, simply can not accurately determine the oil level, it is recommended to finger, etc. indicate the oil level actual situation.
In addition, in cases of complaints worthy of the riders are pleased that based on the extent of clean engine oil on the dipstick, his vehicle basically nothing big problem. If there is doubt on this point, you can search the 2018 Honda engine oil in the event of an increase in cases, the situation is new for many vehicles near the oil has a significant darkening.
figure above cases of complaints is a superior version of the 2020 models ES200, display the contents of the complaint, the measure stalled oil level after ten minutes, over a little more than the upper limit of 1 cm.
Tips: This is clear from the case if they can add a diagram of the oil gauge, this case is quite complaints have reference value.
The figure is today opening the case of many of the most valuable piece of.
This is an excellent version of the 2018 models ES260, State VI emission standards. The first is the oil level with maps quite clear, he added arrows express, even if no arrow, most car a little common sense can see that.
on the complaint, concise, traveling an hour, turn off one hour, measure the oil level gauge, overrun blueprint evidence, even if the description is relatively simple, the case will not be questioned accuracy.
cases of complaints
in the figure above is the lack of a clear schematic picture of the oil level, fairly detailed description, but after all, more people believe ldquo; rdquo map with the truth ;.
This is an excellent version of the 2020 models ES200, mileage less than 5,000 kilometers, according to the owner’s description of the oil gauge 2- cm, 2 cm above overrun if, in fact, can go to the 4S shop to help deal with the request .
a recent complaint cases, the figure above the 2016 four-wheel drive models 450h luxury version of the riders felt a little soy sauce means.
According to the picture show, oil emulsification phenomenon does exist, but more serious cases and compared the current situation fairly good case textual description also did not say whether the oil level gauge.
In fact, many wet area where the vehicle is likely to occur emulsification of oil, emulsified only occur if the oil filler cap, in fact, affect the engine is working properly.
If the emulsion is very serious, such as the presence of the valve chamber cover quite serious emulsion (can use a tool such as an endoscope to view), it is recommended to go 4S shop to find a solution.
But it is worth mentioning that the car’s lubrication system really enough dirty, conservation in the vehicle, it is recommended that the riders doing something tidy up tidy up, in order to ensure a more healthy state of the art vehicles.
The author dual engine Carola 3 years, 95,000 km mileage, oil filler cap not seen emulsification, and rather dryNet, similar to the above figure without rust, the use of synthetic oil I 0W-20, the oil filter replaced once with every 8000km, the remaining filter requirements are by factory replacement.
Summary:
at this stage for OEMs in terms of what someone’s suffering for some considerable time, not only the suffering in terms of operating pressure, or they are waiting ldquo; boil rdquo; over this period, the weather gets warmer, this case will be less and less, until it disappears.
remember the 2018 Honda plagued by the same problems encountered with the video bar staff say quite really can be used as a reference. He probably means the expression is: the oil level gauge, now belong to out of self-deception, engine warranty is not it? You open the open, it is not a bad thing but also the warranty. In fact, this argument helpless Road to make front-line service personnel.
For the consumer, if the vehicle is found to have abnormalities, and Times repair and clear the problems in vehicles to video / photo / associated maintenance documents as evidence on file, just in case.
For example, a vehicle coming out of the warranty period, the relevant fault 4S shop to unconfirmed grounds insurance coverage, then before the warranty, the consumer can repeatedly repair, repair and keep the relevant records, even if the vehicle is out of warranty, as long as the time is not too long, damage or related systems can be obtained similarly ldquo; resolved rdquo ;.
Note: context with FIG car from the endoplasmic reticulum / network. This article first scrap Square, welcome to reprint and to indicate the source.