In the new era of the king, after-sales service became a key factor in the demolition market. As the mainstream joint venture car manufacturer of China, Dongfeng Yueda Kia took the lead in letting “customer first” fall from the slogan to practice, and won the quality and after-sales service “Double Material Champion” and won wide recognition.
It is particularly worth mentioning that Dongfeng Yueda Kia won the J. D.Power China Automotive Service Satisfaction Research (CSI) Main Traffic Submarine Sales Market for two consecutive years. The first five consecutive years. In 2020, I also won the first time of China’s Voice (VOC +) after-sales service satisfaction award joint venture brand. Continuously improved customer satisfaction, but also make Dongfeng Yueda Kia in the industry more “unique monument”.
Dongfeng Yueda Kia won the JDPower after-sales service satisfaction mainstream car brand first
[ 123] “Contract” first! Dongfeng Yueda submarine after-sales service shoulder luxury brand
JD Power is the global authority consumer insight and market research institutions, 2020 Eastern Feng Daxida A sub-strength to win JDPower China Automobile after-sales service satisfaction The mainstream car brand is first, and the second-ranked Guangqi Jeep, which has been ranked second, has also surpassed the mainstream Japanese brand with service, more than a luxury brand such as BMW.
2020 JDPOWER after-sales service satisfaction mainstream car brand list
“Heigh” In addition to JDPower, Dongfeng Yueda Kia also won the Voice of China (VOC +) after-sales service satisfaction award joint venture brand. The award selection aims to provide the industry to provide more valuable after-sales service improvements, and are generally recognized by mainstream car companies. Dongfeng Yueda Kia won in the selection, once again, it is once again the after-sales service to be a luxury brand.
Dongfeng Yueda Kia won the 2020 China Auto Customer Sales Service Satisfaction AwardBrand 1
Do not shoot! Dongfeng Yueda Kia implements “customer first” 
Take the industry, the consumer is grateful, Dongfeng Yueda Kia “Cheats Heart Law” is the business philosophy of “customer first” , Continue to work hard, innovate.
At present, the improvement of the after-sales service system of Dongfeng Yueda Kia has a strong competitive advantage: more than 400 service network covers 246 cities across the country, and provides Call Center Appointment Services and 24-hour service hotline. And in the terminal network, the KDS remote technology diagnostic system is fully laid, providing fast, precise technical support for the first-line after-sales personnel, safeguards, and resolves the customer’s questions quickly and efficiently. In addition, in order to stimulate the talent vitality of the service system, Dongfeng Yueda Kia also continuously holds after-sales service skills competition, takes practice, to promote school, to promote the promotion, lead the overall quality and professional leading industry, Customers provide a better service.
Dongfeng Yueda’s sub-sales service personnel guide the first-line work through KDS
In order to give exceed customers Looking forward to the new experience, Dongfeng Yueda Kia Creatively build an informationization APP customer management system, strengthening the digital experience of end customers, etc., enhance customer contact competitiveness in all directions. At the same time, the user’s opinions and recommendations are “precious assets”. Dongfeng Yueda Kia has also created a new complaint management process and system, and the guest complaint is super fast and high quality.
Dongfeng Yueda’s submarine service skill competition
With warmth, Dongfeng Yueda Kia Covering the after-sales care activities over the years, in the special period, special care activities that bring high value for special regions, including the first push “love new” plan, customers affected by the victims of the country, “concentric peers , Wind and rain, “after-sales special service, send innovative service items such as” Customs Station “activities in remote areas.
A series of customersThe initiative of the heart continues to improve the customer’s sales satisfaction and belonging, and ultimately help Dongfeng Yueda Kia User satisfaction first. In the future, the development of the new year to develop the new ten years will also refresh the service height of the automotive industry, which is very worth looking forward to.