In early 2020, the sudden outbreak of novel coronavirus pneumonia fierce and, affecting the people. The face of the outbreak of the current crisis has not been lifted, FAW Pentium, not only in epidemic prevention and control work moves constantly, in order to solve the inconvenience and increased travel demand during the epidemic prevention and control problems, the timely introduction of a dealer “a burden guarantee support for three two six policy “and the user” two net two o’clock Zhi four cardiac care services “initiative, take concrete actions to fight against SARS prevention work escort, can be described as major car firms cited in the warm heart.
“a burden two support the three guarantees”, and dealers work Contagion [123 ]
facing a serious situation novel coronavirus pneumonia epidemic, FAW Pentium partners and distributors work together Contagion, overcome difficulties, has launched include: “assessment burden”, “business support”, ” financial support “,” health health security, “” online marketing protection “and” resource supply and demand protection “and other six dealers safeguard policies.
– the assessment burden
in order to ensure that dealers operating state principle, abolish incentives preconditions and target assessment, all policy incentives given are by most high-end, reducing the burden for dealers, to maximize the protection of the interests of dealers.
– business support
regional general manager of the organization of regional staff to enhance communication with dealers, distributors holding area and seamless, timely support and services to meet the dealer demand for dealers to provide support and protection of business operations.
– financial support
keep in close communication with the bank financing for dealers for a special period of special support or co-develop solutions, and assigned responsibility for tracking financing dealers overdue maturity risk.
– Health health protection
guidance dealers set up an emergency working group general manager for the head, always concerned about the health of employees dynamic, off-site to ensure the return of employees under observation post ; protective measures during the perfect shop, business timingRegional site disinfection; implement staff dining, work such as protection of health protection measures
– Online Marketing guarantee
In order to solve the user to store the car during the epidemic difficult FAW Pentium rich online marketing services model, online marketing, the rational use of online broadcast platform, to carry out activities live look at cars, provide protection for dealers online marketing business during the epidemic.
– resource supply and demand protection
epidemic in the special period, based on the actual market situation, adjust the tempo regional sales increase for transit across the country to build a reservoir, shorten the transport cycle, quickly meet the needs of dealers and users to ensure the supply of resources.
“two net two o’clock,” Zhi heart care, for users to create worry-free experience
In addition to the warm heart, pragmatic, strong dealer initiatives for users and fans always practice the “Zhi heart care” service concept Pentium FAW launched the “two net two o’clock” combined effort to provide healthier, more professional, more reliable service experience.
– Pure Reception Process
User disinfection and purification Reception whole process, simplifying all unnecessary contact with the contact necessary disinfection percentage implementation 100 . Such as: user / customer lounge will take “a one-off clean-up, for a one disinfection daily disinfection” measures; at the same time, for the maintenance, after the user to store, to the front desk for the key post after departure, to avoid more contacts, allowing users to Anxin Wei Bao.
– cleansing care
In addition to the store to provide users with free car disinfection services, users can conduct their online reservation through the “Zhi heart adviser” APP, line on communication, online reception line to generate power of attorney and other services.
– full-time service rescue
During the epidemic, FAW Pentium will remain consistent practice “31520” efficient rescue service commitment to provide users with 24-hour emergency assistance to provide users with online around the clock guard.
– timely customer intelligence disposal
on the premise of safety and security, the fastest, most efficient for users to solve the problems caused by vehicles produced to protect user demand for cars.
now epidemic continues, aid car prices are ongoing, the Pentium against the dealer, a series of heart-warming initiatives of customers, full responsibility for its own brand as the backbone of the play. Common war “plague”, there you have me!