the epidemic is now under control in Jilin province, all walks of life fully resumed, the automobile market gradually pick up. As a representative of Chinese luxury SUV brand, WEY brand also introduced a number of customer care policies from different angles.
before the outbreak, only work together, can only tide over the crisis. In response to the government’s call for novel coronavirus epidemic, to maximize the user to reduce the aggregate, meet the user during the epidemic car, the diverse needs of the car, WEY user-centric brand to uphold the beginning of the heart, during the epidemic, focused launch seven users care initiatives to create healthier, better quality, more convenient new car car experience, the car provides a very WEY to care for the old and new users.
at present to increase the number of stores. Figure to store a pleasant, WEY brand the user wish to enter the implementation of free-to-door shuttle service within 50 km. The shuttle driver will confirm the health of the customer in advance, and strict self, wearing masks, disposable gloves posts, each pick a pick-up vehicle users have immediate disinfection, always ensure safe shuttle environment.
In order to avoid the risk of store personnel gathered, WEY brand to provide customers with a “one to one” exclusive service, and according to customer appointment extended store opening hours, in order to meet customer see car buyers, repair and maintenance needs.
WEY brand adhere to the user-centric, during the epidemic, for the old users, WEY brand adhere to round 4007 * 24 care hotline, the first response to the user’s needs, and continue to follow up, push epidemic prevention knowledge, presented in the form of telephone immunization supplies, micro-letters, etc., committed to creating a healthy, differentiated ultimate exclusive service.
During the epidemic
, who recommended new car users of the old users, will receive health packs (such as masks, disinfectant, etc.), fuel cards, coupons and other basic maintenance generous gifts; And introduce new users into the store, they will also receive valuable user via the old car, maintenance, concessions and other heart-warming hospitality.
to reduce exposure during the outbreak of new users, WEY customized online brand smart safe driving training for new users, free of charge to the line of exclusive car door service. Look at cars, micro-channel live online through Smart car showroom VR watch, live video to see the car, 24-hour hotline 400, etc., to meet consumer epidemic period to look at cars, demand for cars; portable test drive site service through sales consultants, meet during the epidemic Test drive demand for new users.
Finally, WEY brands people attracted, during the epidemic, WEY brand will further strengthen the “double super quality”, WEY full-line brand of vehicle fuel vehicles 5 years 150,000 km warranty, and to provide engines for the new and old customers, transmission free lifetime warranty; new energy vehicle power battery cell’s first lifetime warranty owners, other core components 10-year / 250,000 km warranty.
Guiche: its inception three years, WEY brand has always been customer-centric, was recognized by more than 300,000 owners. But also the first step of China’s own luxury brand. Increase brand premium has been China’s own brand care deeply about the target. As the first Chinese SUV brand, long occupied SUV sales chart champion of the Great Wall is also to enhance the brand premium has made unremitting efforts. WEY brand’s success on the one hand because of the efforts of the Great Wall of profound knowledge, on the one hand for studying consumer psychology also plays an important role, from minor details to improve product WEY is the key to the success of the brand in the country. WEY future brand will be launched step by step for the user more powerful products.