Author News Network reported ] Female group has always been an important force to promote social development and progress. They are active in the deep changes in the era, and they are active in all fields, and they will be exhibited from all kinds of fragrances, released the remarkable ldquo; she power rdquo ;. In Anji, there is such a group of excellent female customer service consultants. They give full play to the women’s innermost, and the truthfulness of the same heart, with the enthusiasm of strict professional attitude and full-on, give users in time and warm help. Today, we will approach several representatives in them, and they feel the extraordinary style of them in the ordinary position.
Emergency rescue customer service consultant Alan: ldquo; I hope that every owner will be safe. RDQUO;
Alan has worked in Anji for 8 years, five years ago, she joined the emergency rescue team, and the various emergency bursts encountered every day. Emergency rescue jobs require customer service consultants to have rich experience in service customers and powerful psychological endurance. Alan still remembers that when she heard the injured person in the emergency rescue connection, the whole mind was blown out, and the emotions did not look independently, but fortunately, the result of the rescue Surprised. 5 years in the emergency rescue team, is a powerful process in the heart. With the help of my colleagues, Alan continues to grow in a rescue service in again. After each accident is handled, she will spend some time to go to the reap, analyze how to give customers better psychological support and the most effective help. There have been a rescue that she impressed, the owner was seriously injured in the accident, but because of the night at night, the ambulance and the police needed to arrive at the scene, in order to let The injured should be awake, and Alan continues to appease his emotions on the phone, accompanying 42 minutes until finally waited for ambulance and traffic police, customers safely. Afterwards, this unforgettable rescue, let Allant make up our determination, do our best to protect the security of the owner.
For the future, Alan hopes to learn more, work smoothly, and hope to accompany family more than a time. At the same time, she also hitsI hope that every owner will be safe. After all, every trip to our trip is ultimately to home, the warm place in this world.
VIP customer service consultant Yushan: ldquo; as long as I help him, this is my sense of accomplishment. RDQUO;
Warm working atmosphere, so that the Anji Star is 10 years. In daily work, the main service content of Yuchan is a vehicle navigation and processing complaint. In this seemingly simple position, Yuchan has got a sense of accomplishment in a gentle force.
Work engaged in customer service consultants often faces not understanding from customers. When people encounter traffic jams on the road, navigation has deviations, and the negative emotions that generate irritability complaints are inevitable. As a customer service consultant, you need to keep the same heart during the communication process, think from the perspective of the customer, then slowly explain, slowly guide. He is believed that gentle is a powerful force. Gentle female customer service consultant can better alleviate the driver’s irritation in driving, protect their travel safety.
In the work, Yuchen also harvested the accumulation of knowledge. Every time she helped customers navigate, she could master some new geographical knowledge, understand the local travel point of interest, usually friends go out and play Let her ask her, she can speak her head. At the same time, in the process of solving the vehicle problem for the customer, the vehicle knowledge of the Yuru is constantly rich, let her have more than one in the middle. He said that the sense of accomplishment is actually a self-perceived, it may be self-helping the customer to quickly navigate to the place he thinks, or help him solve the problem. As long as I help him, this is my sense of accomplishment.
The person in charge of the emergency rescue group: ldquo; future, I hope that I will bring some new people, pass your own work experience, and let the team better serve customers. RDQUO;
Li Xiang is the person in charge of the Anjixing Emergency Rescue Team, and in her group, everyone is almost almost, so it is not only a colleague is also a friend. As a working ldquo; Senior RDQUO;, Liquiang can understand the psychological stress brought by work, because most of them involve life, a lotThe little girl is not able to bear it, and she will talk about her emotions in a timely manner after the end of the accident. Usually Liquiang will also share the recordings of various cases and analyze the different situations of customers to achieve effective listening and effectiveness of daily emergencies.
Li Xiang’s team has received sincere gratitude to many customers, she knows the weight represented by this thanks, because in life, the customer thinks about us, the first time is pushing. Anjixing SOS button. At that moment, we can do it, just grasp the time, let customers get a bigger hope. In the future, Li Xiang hopes that you will bring some new people to deliver your work experience, so that the team better serves customers.
As of now, OnStar Anji has more than 370,000 active users in China, which provides users with more than 915 million customer interaction services. Behind these numbers, there is a warm and tough ldquo in the Anjixing team; she is powerful RDQUO; these excellent female customer service consultants work together with men’s colleagues, grow together, practice Anjitar guard every car owner travel safety With the commitment, let our travel life become better.