I don’t know if you find it: about what brand of buying a car, there is a universal rule around you: often the second and third cars, the choice is still the brand of the first car, I am also the same. In 2009, I bought a 2.4L naturally inhaled Buick, the 6AT version, opened for 7 years, 2015, I bought an Angola to get off work in 2015. This is not, recently thinking: Is it necessary to buy Angkean’s usual travel.
I have also thought of: Where did Buick this brand attracted me? Is it a small problem? Is it the highest value? It seems not. Thinking, I think one is the reliability of Buick brought to me, and one is the quality of Buick’s after-sales service for so many years. It should be the most touching place.
There have been Buick’s 4S shop is less than 3 kilometers away from my home. My LaCros and Angola are bought from this store. Unfortunately, this store has been closed along with the entire car city, moved to a far away. Friends in the north of Beijing should know which Buick 4S shop I am talking about. For so many years, some of the service staff in the store have become friends. Whether it is after-sales or repairs, the most critical is their attitude towards the owner, can make people feel enthusiastic from my heart, it is warm .
If you are not a Buick car owner, you may not know “Buick Care” These four words are actually a brand. This is the first car service brand in China. In 18 years this year, it has served more than 11 million Buick owners in China. It is completely different from the previous passive after-sales service, which is an active care service model. Through the private customization of Avenir Aveni Avia brand, Buick New Energy’s innovative service, IBUick App IBUICK APP is relying on the Internet The car service and official line owner club “Buick” car owners’ ecotrial service and other matrix service products, Buick care is in wholeThe insight into the car owner’s use and difficulties, take the initiative to solve the problem, bringing a different car experience for the owner.
This year, the mobile app application of Buick serves the new version of the iBuick, after I Experience, feel better: add a lot of service items, such as one-button appointment after sale, pick up the car, real-time car reminder and Evian respect courtesy, etc. If it is a new model or Avian model that supports OTA online upgrade, the user’s experience will be better. Unfortunately, my Angola is some old.
In addition to doing maintenance every time you go to the store, Can feel comfortable and rest assured. Shuxing comes from the experience of the seating area reserved in the store, there are more than 200 inch large projections, and there are also massage seats and various snack beverages. Every time I go to repair the car, my child is coming, because there is a lot of fun things, I will even have a play area specializing in infants and young children. I think, even if it is a luxury brand 4S shop like BBA, it’s just so?
Reassuring is from the traceability and meticulousness of the in-store accessories Detection. To be embarrassed, I use the car belonging to the kind of thick line, the small problem is not sensitive, many small problems are discovered by the technicians in maintenance, such as tire loss, battery voltage and air conditioning odor. Every maintenance, one-on-one docking personnel will introduce all kinds of problems in detail, there may be hidden dangers and traceability information of the ingredients used. If I am willing, I can even see the maintenance process through live video in the workshop. I believe that there is a state of the public to open a public care process, and there should be no more people who don’t see people.
There is another special feature that makes me like sale after sale. We all know: Usually, the size is relatively simple, and if it is elongated, once it encounters the maintenance of sheet metal painting, there is basically no two or three days to take it. Buick’s rapid Haiki can be used for 8 hours to pay, let the process of repairing the surface of the paint can also be able to take advantage of it. This has been solving many people’s use of the car, which is a very service method for the owner.
In fact, every time I entered Buick 4S shop, most people feel Heart is a one-on-one customer manager. From the vehicle, the customer manager welcomes, go to the vehicle maintenance, brush clean, customer manager hands to your hand, this process, you only need to talk to the customer manager, you don’t need yourself Running elsewhere to pay, even if you encounter lunch, the customer manager will also send you a free canteen restaurant. Oh, yes, the 4S canteen’s food is very high, the taste of the food is super good. Moreover, the owner will enjoy a part of the dining area and a dining area, which makes people feel respectful.
As the owner, I think you will have this kind of concern: even It is maintenance in the 4S shop, we will also worry about the authenticity of the accessories such as oil machine filter. Buick’s trace information can query the SGM library name, anti-counterfeiting information, and distributors of the part. That is, if you like, you can check the authenticity of any of the maintenance parts you use, which will make us feel at ease. 
Further, for the particularity of the epidemic, Buick also provides VIP customers with access to the door and various appointment service channels, the owner of the owner Care and maintenance can be completed without leaving home. Buick’s 24-hour emergency rescue service is from you from the moment you buy a car. Once you have a dangerous situation, the special seat will help you solve a lot of things.
, if you are the owner of the Avia model, Buick’s Ai Wei The exclusive service system and service standards brought about by Siamu are specifically customized. These customizations include exclusive technician service teams, exclusive online customer service and housekeeper, exclusive maintenance and repair, 48-minute speed maintenance channel, exclusive seating area space, exclusive 24 hours, free, free road rescue and Exclusive online online experience activities, etc. I think, with these exclusive service items, I have to consider the Avian model when I buy Angkeani.
Buick New Energy Model owners also have a lot of exclusive service experience. Private exclusive charging piles are free to install you, which is not convenient to install fixed charging piles, iBuick App can also search for nearby charging piles and navigate, use, and payment links can be done in IBUick App. In some areas and cities, there are also services to take the car within one year, in addition, Anji Star real-time online assistant and OTA online upgrade are included.
Since November 2001, Buick Care Service is founded, to 2016 Buick The release of the Avia brand, Buick is gradually realizing his commitment in the after-sales service field: from “passive maintenance service” to “active one-on-one care service”. In 2019, Buick’s new energy models is integrated into this kind of energy connotation, and add electricity to Buick’s initiative.
As a 10-year, I’ve been deeply used as a Buick car owner who has two Buick, which will have a third vehicle. Buick’s after-sales service and concern are really touched me, one of the reasons for me to choose this brand. I think this may be a national 110The common feelings of the 010,000 home owners.
