any one person in the process of development of a business certainly will not be easy, will encounter a variety of problems. But I believe that whether individuals or businesses in the face of problems, the first thing to do is not to escape, but to address the issue, to find a solution. Any escape or attempt to cover up the truth of behavior, can only be the individual stain and enterprise development, there is no way to erase.
[01] there is a problem is not terrible, shameful behavior conceal the truth
The most recent Toyota oil scandal in the ongoing outbreak, many consumers are already reflected their own problems on the network. There have been many consumers to the 4S shop check the vehicle. The media have also been related to objective reporting. In fact, this thing for Toyota, is completely handled well, after all, Toyota is one of the largest global enterprises. In the history of Toyota, there have been serious than it is now more doors oil product quality problems, consumers also gave resolved. We believe that a honorable enterprise, as long as address the issue, to give consumers enough to solve the problem.
but this time the face of the oil scandal, Toyota’s approach to problems, simple and crude, the media here, direct delete draft. Consumer side, excess oil out of trouble.
I also recently discovered a few days to write their own articles have been off the assembly line, because the content is not suitable platform revenue , of course, particularly unwarranted for this reason. I asked about her friends, it is not only my articles are removed, many media colleagues have also been off the assembly line of the article on the Internet, are also similar grounds.
[02] oil increases the problem still continues outbreak
to delete the article actually does not solve the problem If you open the car endoplasmic reticulum complaint list, you will find the most consumer complaints in the last month, 10 models, four models are from Toyota and Lexus. Which contains a very good sales Camry, Avalon, Lexus ES in order toAnd put RAV4 Wing.
Camry complaints accumulated within one month of 270, of 104 Avalon, Lexus ES is 59, the RAV4 wing 41 is put. These complaints all point to an increase in oil and emulsified oil phenomenon. So delete the article actually can not cover up the truth, but people think Toyota devious, courage to face the problem.
[03] Toyota official: I do not know the reason, an increase in oil is a normal phenomenon
Although oil increased the problem is that only recently emerged three or four months time, but in fact if you look at online forums, it is possible to find an increase in oil Toyota, in fact, in June 2019, there were already owners of their own models posted that there was an increase in oil but that time is not focused on the outbreak, and did not pay sufficient attention to be able to Toyota.
so that the increase in the oil inside the Toyota problem may already know, but when asked by the media when the official Toyota, Toyota gives the answer is not known why the vehicle and there will be an increase in oil emulsification.
recently circulated on the Internet a picture, this picture is Toyota 4S shop on increased oil solution regarding the display from a file, Toyota does not believe that oil belongs to increase product quality problems. And explained that exceeds the height of the oil dipstick page caliper F scale line (highest point) and oil emulsion inside of the cover is a normal phenomenon during engine operation.
In other words, with knowledge, Toyota believes the increase of oil is normal, and shall not conduct any action or compensation for the user. Well, since Toyota think is normal, why should remove the media articles it?
[ 04] increase oil extraction to be able to solve it?
method Guangzhou Toyota to increase oil users is drawn to the excess oil. In fact, from car forum can be found among some Camry owners to solve problems 4S shop, 4S shop method is given out of surplusOil, but after increased oil, extract excess oil can solve the problem? This is a method of treating the symptoms not the root cause, and even that is deceiving. Oil is not the increase in the oil really changed much, but mixed with gasoline. After mixed with gasoline, in fact, the original car engine oil has been contaminated and can not be used, the most prudent approach is to replace all the oil. And then look for an increase in oil problem, solve the problem.
the media, Toyota delete articles. The owners do not recognize a problem with the car, the Camry directly out of the excess oil to solve the problem. This is not a responsible, have to play in the enterprise approach to problems.