The spring breeze is warm, and all things have a new color. “The year-on-year increase is 62.9%, and it is rising from five years.” This is the gratifying sales of Dongfeng Citroen to open the door in January.
New Year’s new weather, in order to provide customers with better service, Dongfeng Citroen Spring Festival officially issued ten commitments to the dealers “” service. From this year’s dealer conference, he mentioned the “kneel service” in the General Assembly. By this year, the New Year’s videos gave the distributor’s partner by General Manager Maguang new, indicating that all employees in Dongfeng Citroen are using the effect of helping dealer partners to improve their business. Level and customer satisfaction.
Dongfeng Citroen General Manager Mao Chexin in this year’s dealer conference first time It is proposed that the dealer’s tale service, reasonable appeal is necessary, and responds in time.
At the beginning of the 2021, Dongfeng Citroen is the market-oriented, customer-centered, combined with comprehensive, and officially announced at the National Dealer General Assembly to provide “squat” services to the dealer, cover policies, marketing , Five support for channels, goods and services.
In terms of policy support, through elimination policy game, maintain market order, improve financial capacity, further stabilize the market, increase the profit, promote the value, and ensure that the policies have risen. In terms of marketing support, focusing on key cities, key customers, long-acting platforms and brands, and pull sales further increase. Channel support, through strategic 72 city priority layout, network linkage, distributor team capacity improvement, market expansion, etc., further enhance network profitability. Commodity support, realization of comprehensive rejuvenation, launch three models. In terms of service support, strengthen process control, improve after-sales capabilities, expand the service area, create greater value for distributors and customers.
Through the above five support, Dongfeng Citroen will further stabilize the quality of operation of the dealer, collaborate with distributors to improve profitability, and jointly carry out better customer service.
Ten promise dealers have seeking
Near the Spring Festival, in response to the demand for dealer, Dongfeng SnowTielong officially officially released ten commitments to dealer partners, especially emphasized to do information transparency, active service, fast response, first question responsibility.
“Regional Lead, Active As”: The regional personnel are responsible for docking all the appeals of the outlets, and the regional staff is at least 3 days per store, and the regional personnel take the initiative to understand the difficulties of the outlets and help improve improvement.
“Transposition Thinking, Rapid Response”: Publicly publicizes the contact information of various business units, dealer claims for 2 hours acknowledgment, distributor issues 48 hours actions, no answer / dissatisfied problem is supervised by the general manager.
“First Question, Enhance Supervision”: Announces the contact information of the chairman of Shenlong Company and the general manager, opened the exclusive general manager complaint hotline, and investigates the improvement of dealer satisfaction.
As Dongfeng Citroen Brand General Manager Mao Fuxin emphasized when publishing “” service: “We have to give the power, active as, fast response, strengthen supervision, use effective action to help dealer partners Operating level and customer satisfaction. “
In 2021, shareholders will support Shenlong Company According to market demand, guarantee business, new car puts, clues collection and other sufficient capital investment, continuous optimization of Dongfeng Citroen series models, closely grasp the global strategic models of Citroen, promote the rich and competitiveness of the product line, and support the annual target. In terms of new car listing, Dongfeng Citroen will also strengthen communication, unified consensus, strategy, and implementation of the store.
New Year’s new weather, Dongfeng Citroen not only sells the opening, the Spring Festival is not hung, and the whole network dealer will build a new height of service
In addition, Dongfeng Citroen will effectively help dealers to improve operations. Quality and profitability, then focus on key cities, further deepen one store and one policy, focus on brand influence, further enhance the service level of Dongfeng Citroen, so that customers can feel the sincerity of Dongfeng Citroen.
In 2021, it will be a year of rejuvenation. It is the year of Dongfeng Citroen “Niu” to change to the year.The dealer has a win-win situation.
In the future, Dongfeng Citroen will continue to enhance brand value, guarantee the operation and profitability of dealers, and promote the quality of service of distributors, and actually serve customers, truly do “squatting” style for distributors. For the customer “five heart guardians”. In 2021, let us continue to gather strength, start up, quot; bovine quot; transfer!