In the new era of the king, after-sales service became a key factor in the demolition market. As the mainstream joint venture car manufacturer of China, Dongfeng Yueda Kia took the lead in letting “customer first” fall from the slogan to practice, and won the quality and after-sales service “Double Material Champion” and won wide recognition.
It is particularly worth mentioning that Dongfeng Yueda Kia won the J. D.Power China Automotive Service Satisfaction Research (CSI) Main Traffic Submarine Sales Market for two consecutive years. The first five consecutive years. In 2020, I also won the first time of China’s Voice (VOC +) after-sales service satisfaction award joint venture brand. Continuously improved customer satisfaction, but also make Dongfeng Yueda Kia in the industry more “unique monument”.
Dongfeng Yueda Kia won the JDPower after-sales service satisfaction mainstream car brand first
” Contract “first! Dongfeng Yueda’s submarine service is a luxury brand
JD Power is the global authority consumer insight and market research institutions, 2020 Eastern Feng Daxida Aya with strength to win the JDPower China Automobile after-sales service satisfaction mainstream car brand First, and the second, the second, the second, the Guangzhou-Autodyne Jeep, which has also surpassed the mainstream Japanese brand with the service, more than a luxury brand such as BMW.
2020 JDPOWER after-sales service satisfaction mainstream car brand list
“榜” JDPower, Dongfeng Yueda Kia also won the Voice of China (VOC +) after-sales service satisfaction award joint venture brand. The award selection aims to provide the industry to provide more valuable after-sales service improvements, and are generally recognized by mainstream car companies. Dongfeng Yueda Kia won in the selection, once again, it is once again the after-sales service to be a luxury brand. 
Dongfeng Yueda Kia won the 2020 annual China Auto Customer Sales Service Satisfaction Awards Subsiders 1
Do not fight guns! Dongfeng Yueda Kia implements “customer first”
Take the industry, the consumer is grateful, Dongfeng Yueda Kia’s “Cheats Heart Law” is the business philosophy of “customer first”, continuous efforts Innovative.
At present, the improvement of the after-sales service system of Dongfeng Yueda Kia has a strong competitive advantage: more than 400 service network covers 246 cities across the country, and provides Call Center Appointment Services and 24-hour service hotline. And in the terminal network, the KDS remote technology diagnostic system is fully laid, providing fast, precise technical support for the first-line after-sales personnel, safeguards, and resolves the customer’s questions quickly and efficiently. In addition, in order to stimulate the talent vitality of the service system, Dongfeng Yueda Kia also continuously holds after-sales service skills competition, takes practice, to promote school, to promote the promotion, lead the overall quality and professional leading industry, Customers provide a better service.
Dongfeng Yueda sub-sales service personnel guide the first-line work through KDS
In order to give a new experience that exceeds customers expect, Dongfeng Yueda Kia Creatively built an informationization APP customer management system, strengthens the digital experience of end customers, etc., enhance customer contact competitiveness in all directions. At the same time, the user’s opinions and recommendations are “precious assets”. Dongfeng Yueda Kia has also created a new complaint management process and system, and the guest complaint is super fast and high quality.
Dongfeng Yueda’s submarine after-sales service skill competition
with warmth, Dongfeng Yueda Kia launched the over-year after-sales Care activities, in the special period, bringing high-value special care activities for special areas, including the first push “love new” plan during the epidemic, providing “concentric peers, wind and rain” after-sales special service for customers affected by the victims To send an innovative service item such as “Customs Station” event to remote areas customers. 
A series of customers-centered initiatives have continuously improved customer service satisfaction and belonging, and ultimately help Dongfeng Yueda Kia User satisfaction first. In the future, enter the brandDeveloping the new ten years of Dongfeng Yueda Kia will also refresh the service height of the automotive industry, which is very worth looking forward to.