TROY, Mich. 2020 February 20 PR Newswire / / – J.D. Power 2020 Reliability Study (VDS) released US vehicles. This is carried out J.D. Power 31 consecutive years in the United States vehicle reliability study, researchers measured the quality of car ownership for three years in the United States in the past 12 months the owners encountered problems 177 covers eight categories. Results number per 100 vehicles (PP100) calculation problems, the lower the score, the better the quality of the car.
industry’s overall performance
2020 vehicle reliability of the US auto industry is the best-performing year, the industry average score of 134 PP100, over the previous year to enhance the two PP100. Crossover (Crossover) and SUV’s quality problems (134 PP100) than cars (127 PP100). Considering the crossover SUV and the United States accounted for 50 percentage of new car sales in more than crossover SUV manufacturers and the need to achieve the same degree of quality and reliability with the car.
Research Highlights
- Car significant technical improvements: Improved audio / communications / entertainment / navigation categories maximum, but still is the most problematic areas. The main problem owners complained of are: voice recognition, Bluetooth connectivity and a navigation system. Dave Sargent, vice president of JD Power global automotive business, said: “Many consumers have complained about car ownership in the early stage of such problems, three years later is still plagued by such problems although some progress has been made, but car manufacturers. success in this area is still a long way to go. “
- the highest reliability models: Lexus ES with 52 PP100 in 2020 won the most reliable models, which is the study released 31 years of the most good grade.
- The first winners of pure electric cars: Nissan Leaf is the first model to obtain the level of awards of pure electric vehicles (compact car segment).
the highest ranking brand
Jieen Si with 89 PP100 ranked first in all brands. This is Jieen Si first entry into the study. Lexus ranked second (higher than last year six PP100). Buick (103 PP100) and Porsche (104 PP100) ranked third and fourth, Toyota (113 PP100) fifth.
Cadillac substantial improvement over 2019, the number of quality problems decreased 35 PP100. Other significant improvements include the Mazda brand above average (decrease 29 PP100), Lincoln (reduction of 28 PP100), Ford (reduction of 20 PP100), Buick (reduction of 15 PP100) and Volkswagen (reduction of 15 PP100).
Toyota won the most awards of the level of brand models. Winning models are the Lexus ES, Lexus GX, Toyota 4Runner, Toyota Avalon, Toyota Sienna and Toyota Tundra.
There are five models to obtain general level awards models: Buick Encore, Buick Regal, Chevrolet Equinox, Chevrolet Silverado HD and Chevrolet Tahoe.
2020 US Vehicle Reliability Study (VDS) based on the feedback is really the owner of the 36,555 American models of the 2017 bit. Data collection work carried out between July 2019 and November.
2020 US Vehicle Reliability Study (VDS) brand ranked first and each segment model