This is a smokeless war “plague”, Chinese people are a positive attitude in the face sudden turn of events. As one of the pillar industry of China’s economy, the auto industry are doing our best to contribute to the prevention and control of the new crown.
can not be ignored is that, the moment, the road to the fight against SARS medical staff, dangerous bumpy road of development of the automotive industry, confusing road trip of ordinary people, “thorns” have arisen.
paved road to the medical staff of the fight against SARS
moment of national crisis, has been non of a city, a matter of a moment, requires the joint efforts of all the people, only to turn the tide .
As of early February, the automotive industry, 86 companies donated money for the fight against the epidemic, a total of over 10 billion yuan, and the amount of contributions continues to grow, the automobile industry, a way to serve struggle in the line of warriors, paving the way of the fight against SARS.
FAW Toyota, but also the public car prices in one. At present, FAW Toyota donated 1 million for the anti- “plague”, while the parent company of FAW Group and Toyota were donations for Wuhan and other provinces and cities nationwide epidemic-hit areas to purchase medical supplies.
As of February 7, FAW Group’s total donation amount of 81 million yuan, Toyota’s cumulative contributions to 10 million yuan. Meanwhile, FAW Toyota time pay close attention to Chinese society to fight the epidemic of novel coronavirus treatment work, and resolutely boost epidemic prevention and control warfare, rush to the rescue of new front-line fight against pneumonia, take concrete actions to support epidemic prevention and control work.
indicates dealer development road
This February, the entire nation is facing a severe test, while the Chinese automobile market, also faces this unprecedented test the market under cold epidemic, so that the road of development of the automotive industry, more complicated and confusing.
faced with a complex situation brought about by the epidemic, FAW Toyota dealers decompression burden for the first time, practical action and distributors were continued development.
It is reported that FAW Toyota Release “lower line + line” together and force sales strategy. Strengthen the online set-off, encouraging DCC team involved in foundation work; models to increaseOutside the spread, and give gifts to support the replacement of the sales staff bonus points. At the same time, the commission matrix adjustment, cancellation January-February examination, the abolition of the store verification, test drive, Hironobu evaluation commission, and adjust dealer performance assessment indicators.
These are pointing the way to development as confused dealers, so dealers are more confident to deal with the next epidemic after epidemic markets.
In addition, during the epidemic, FAW Toyota also increased sales consultant to learn product knowledge, used car online centralized training, training and the introduction of bonus points; timely delivery of necessary supplies to security dealers to effectively reduce distribution partner … business operating pressure in the epidemic period, set off from FAW Toyota, negotiations, transactions, assessment, training and other angles timely introduction of appropriate policies, encouraging partners to fight, work together through thick and thin, concentric tough.
The current epidemic, confidence is more important than gold!
to protect ordinary people travel the road
the face of the epidemic, all kinds of public transport have become the focus of prevention and control of infectious disease control objects, which makes car-free people feel anxiety, and car on the agenda. Car prices in the face of emerging market demand, how under the protection of the health and safety of the premise, to provide consumers with timely and comprehensive services, the automotive industry is a serious problem.
In the current special period, consumer safety and health of anxiety and anxiety of uncertainty is the main social mood, looking forward to peace than the needs of other social topics. FAW Toyota understands this, joint national dealership, jointly launched a stop to enjoy the whole process custom line style service. Daily standby, full-time online, providing peace of mind for each user, and efficient service.
In order to store to provide customers with comprehensive security protection, the regional distributors to stores were no dead disinfection of customer touch points, including exhibition halls, reception areas, test drive area important details of all regions PDI area, customer lounge area, including the area of the cash register, and the seat, pen, password, display, etc. None of omission, just to let the car during the epidemic there just to be assured that the user can see car, choose a car.
Meanwhile, during the epidemic, open FAW Toyota car online and offline channels, to provide users with more secure online purchase experience. Well playSmart hall made online, the client can use the digital Hall official website 360 see the car, and the subsequent order process. In order to ensure quality of service, for customers to create a one to one “no contact with the outside world,” the private car service, providing customers with one-exclusive consultant, answer the telephone and online through micro-channel way to the customer’s doubts, and to provide exclusive on-site transfers, on-site test drive, test drive short rental and other services.
at a single online customers, provide on-site service delivery of the vehicle, as well as follow-hand online insurance agency services, the licensing procedure. Among them, car loans for the user, providing online loan services, home applications approved 0 seconds, top speed lenders to mention cars. So that customers truly no contact with the outside world, enjoy a private hospitality custom.
At the same time, in order to meet the user to buy a used car, FAW Toyota used car peace of mind promise, officially certified used car has a strict automotive cleaning and disinfection procedures, and ensure “high standard clean escort for love.”
FAW Toyota, not only to build new sales channels to address the urgent needs for the buyers, but also provides a full range of services for existing owners to ensure that their travel safe and convenient.
FAW Toyota said it now until March 31, 2020, FAW Toyota car owners launched the “guardian of the full package” to provide free vehicle inspection, 24-hour rescue, remote online inquiry, people, vehicles, four environmental disinfection care.
At the same time, FAW Toyota 2020 Highway care services provided six service support, including: support for protective items, free vehicle inspection, a 24-hour rescue, free oil supplement, free seating area, free gifts gifts. Six heavy guard, warmth and line. Also on February 10 – February 29, the owner went to “enjoy Department of FAW Toyota Feng”, to the “pure brand parts area,” 1 can redeem vouchers car sterilization services, to ensure that every trip assured a deep breath.
car to Piedmont Road, was once a popular slogan of Toyota, now, efforts FAW Toyota made in the epidemic, we are redefining what this means: as long as the efforts of all the people, to the car piedmont Road.
Written in the last: a letter from the FAW Toyota’s proposal
Dear reseller partners:
Even before his illness, we are unafraid. There are health care workers fighting day and night, there are the people’s police is resolutely safeguard social stability. It gives us strong confidence to overcome the epidemic.
84-year-old “old boys” Zhong Nanshan tirelessly battles prevention front, there are a large number of scientists, tracing the source of the virus, to optimize prevention and control measures …… shrouded in the haze of the epidemic, we have seen the too many beautiful retrograde fearless expedition, with “Chinese speed” to defend Wuhan! A difficult one, P Plus support. That it is, in order for us to live together in this world for the better, which is the FAW Toyota’s pursuit of the goal.
we have in the three northeastern provinces, Hubei, Shandong and other regions dealerships have introduced policies to provide for the replacement of vehicles rush to the rescue of Wuhan as well as health care workers and health care workers in local relatives exclusive fund, maintenance and other exclusive privileges. Next, FAW Toyota will introduce more health care workers for the exclusive policy, joint distribution partners, in their own way, to do front-line soldiers “rear.”
epidemic raid, we realize that peace is very precious, the most basic and most necessary. FAW Toyota epidemic among a series of initiatives, to provide the ultimate safety of the product for the user, the ultimate safe environment. At the same time, front-line help fight the epidemic, the demands of the ultimate truth of temperature.
FAW Toyota all the partners, after the outbreak, it is necessary to concern the staff, attention to the needs, but also to timely customer care, and do everything possible to provide a safe environment, peace of mind car and enjoy the service, to provide users with a the ultimate safety of the product, the ultimate safe environment. FAW Toyota believes: winter will do, the spring can be expected, would like mountains and rivers unharmed, human JIEAN!
Guiche: a seemingly unexpected calamities so heavy pressure in every people and businesses who, at the moment only wish people can work together, the battle the epidemic. Ghost brother believe that before long, the epidemic will pass, everything will settle, just as Toyota phrase slogan: car to Piedmont Road. But also wish our motherland mountains and rivers unharmed, human JIEAN.