a peek into the epidemic, a sudden big challenge – new outbreaks of pneumonia in the new Year crown waves to.
2020, it is bound to be an extraordinary year, the unexpected “plague “love for the spring of 2020 cast a” heavy “haze, but, we believe, can not stop the moment of rebirth.
since February 10, car prices have gradually resume production resumed. “The new crown pneumonia” touches the hearts of the major car firms, major car firms’ current prevention and control, “the mission will adhere to customer-focused, employee-focused, to dealers at the core. On the one hand, and carry out staff and epidemic prevention materials, and actively protect the employee normally orderly return to work, to ensure a comprehensive fight against SARS prevention and control work place; on the other hand, the introduction of a series of targeted initiatives to care for, and dealers work ahead, overcome difficulties, and actively safeguard the resumption of production orderly return to work.
the following series of reports, let us follow the deployment of car prices, car prices see courage to overcome the “epidemic” of confidence, the courage to defeat the difficult determination, the courage to turn the tide of ambition.
Pentium FAW
online opened heart-warming service 24-hour response to user needs
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February 7, FAW Pentium collaborative network-wide dealerOfficially opened online. Consumers can gallop through four lines each dealership flagship store “Lynx, Suning, car home, easy car” smart hall, to achieve VR look at cars, and even online car online consulting and other services; dealership employees around even at home you can easily respond to the needs of customers online.
Xiao Bian is understood that the FAW Pentium a total of more than 200 dealers can direct in the car home, easy car showrooms to provide consumers with intelligent VR car service, and direct consultation Pentium Lynx flagship store, the next single car.
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“three love a concern” action ●
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in a tough situation, FAW Pentium is not only the prevention and control work as the most important task of the current work, but also to carry out the “three love a concern” action: caring users, dealers love, care staff, care industries.
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care for the user
strict hall management to carry out “two two net, Zhi intimate “serviceServices
, executive personnel qualified full pre-service temperature posts. Car, show car protection, test drive the car regularly disinfected, sterilized and the establishment of the words licensing legislation, to take an appointment to test drive the car, when the car specifically, each test drive to complete disinfection. Shop, activity area as a whole disinfected every day, exhibition and business areas posted “Daily disinfection investigation table” and check.
At the same time, Pentium and service dealers nationwide uniform requirements in strict compliance with national and local governments the resumption of work required under the premise, combined with the actual situation from the store, trying to provide our users with the Pentium following services:
pure reception process.
From the maintenance reception, waiting passengers off the vehicle and other vehicle maintenance, and customer touch aspects of the whole process, the audience, the high standards of disinfection, full wear a mask shop epidemic prevention publicity, and free for customers vehicles provide car sterilization services. So that “a one-off clean-up, for a one disinfection” to ensure the safety into the store so that customers Anxin Wei Bao.
Purified care kit.
to provide “clean care package” spare parts for users to purchase and use at a critical time as needed.
needs to deal with when
province.
The contacting pick 0, people and vehicles managed. Customers can through the “Pentium YOMI” APP reservation service, maintenance orders, and sends the vehicle position by APP, you can leave the keys in the foreground, to communicate with the online service, quick pick-up service, avoid contact with people.
timely customer intelligence process.
under the premise of safety and security, the fastest, most efficient for users to solve the problems caused by vehicles produced to protect user demand for cars.
launched a special loved intimate policies.
deferred maintenance:
various Pentium models free time in the first security provisions of the “User’s Guide” on extended maintenance intervals of 2 months.
T99 Lifetime warranty conditions delayed: T99 customers by maintenance intervals and content specified in the “User Manual” in the implementation and maintenance Pentium authorized dealer, not into the store maintenance period if the epidemic coincides with its extended service intervals 2 months, lifetime warranty rights reserved. 10 February –4 30, also carried FAW Pentium PM2.5 air filter, super filter, cleaning the air conditioning system, air purifiers and other products at cost customer feedback activities to meet customer car air antibacterial, fresh demand.
at the customer service level, FAW Pentium 400 will rely on APP platform and platform expedited customer needs, solve customer problems and deliver care brand.
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care auto
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FAW Pentium start “assessment burden”, “business support”, “financial support”, “health and hygiene protection”, “online marketing guarantees “and” guarantee resources supply and demand “and six security policies dealers, partners and distributors work together Contagion, to overcome the difficulties.
epidemic in the special period, based on the actual market situation, adjust the tempo regional sales increase interim library across the country to build a reservoir, shorten the transport cycle, rapid fullFoot dealer and customer needs, protect the resource supply.
caring staff
attention to the health and safety of employees, but also actively deployed to carry out FAW Pentium epidemic prevention and control work. To arrive during the Spring Festival management positions, conduct co-ordination, leading cadres front command, levels of responsibility, to build a joint prevention and control, prevention and treatment of tight defense, to ensure the flow of information and effective measures.
aspects of the development of the production of ready-related epidemic prevention and control plan, deployment of personnel, production resources and on-site disinfection protection of adequate protection, public office and work area, requiring good isolation protection Depot field staff, and introduced a flexible work-related care and other policies.
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understanding Xiao Bian, FAW Pentium Pentium upcoming T77 1.5T models. Will choose more innovative online publishing, so the Pentium T77 1.5T model as soon as possible to meet with consumers.
2020, FAW Pentium will be listed C105, D357, D365 three new have a competitive strategy models.
Ford
care four heart-warming war “plague” worry
the face of the epidemic, Changan Ford launched the online purchase, to shop safety, car policy, guardian of the four major aspects of travel initiatives, the owner of the security guard.
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online car selection 1-on-1 site service
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for the full protection of customer safety, achieve 0-contact order a car, customers can log on “Ford Mall” micro-channel applets online tours car, online consultation to understand information models. If you want to test drive, test drive can make an appointment through the “Ford Mall”, there will be someone to send the car door, one on one service, at the same time, Ford test drive all vehicles and personnel must be disinfected to protect customer safety.
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Narrow disinfection to store assured
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In this special period, in order to prevent the epidemic from the source, the Changan Ford full-strict, 4S shop staff all wear masks, health posts. Changan Ford 4S shop twice a rigorous disinfected every day, both inside and outside the vehicle disinfection, into the store personnel to detect, prevent bacteria invasion, to prevent infection risks. At the same time, make an appointment for customer sharing, full contact-free exclusive personalized service, reduce the risk of cross-infection. For the maintenance of customers into the store, Changan Ford will further enhance the 4S shop maintenance efficiency, reduce customer waiting time. After completion of the epidemic, Ford will provide vehicle owners to clean and disinfect replace the air conditioning filter service it can be said to be the owner of all-round care.
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flexible policy car peace of mind [123 ] ●
extended warranty:
for quality assurance during the epidemic, manufacturer’s warranty expires course owners, enjoy extended service time, after 1 July 2019 the first insurance car owners enjoy free time unlimited mileage service, due to logistic reasons accessory delay the arrival of the owner, Ford will coordinate track.
deferment:
for loan customers, Ford also gives care policy, if the last repayment date in 2020 January 20 to between February 11, only to repayment by Feb. 15 for repayment difficulties users may apply for a special extension. At the same time, for the new – generation of Fox, Fu Rui Si, sharp boundary sharp interpersonal and other popular models, provide a “three-month delay repayment” Financial project.
Adopted hand:
is not serious epidemic in the region for vehicles in need of repair or maintenance recently, Changan Ford will take delivery of the car and provide on-site service.
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guardian full travel worry
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fast rescue: the whole area, all-weather 7 * 24-hour customer service , roadside assistance service, to March 31, Ford imported cars will provide free roadside assistance services for users in Hubei Province.
warm care:
through the car system, Ford customer service number and other multi-channel push public safety tips to remind owners safe and healthy travel.
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tribute prevention of medical staff
Shanghai Volkswagen Volkswagen brand launch “caring angel benefit plan”
blocking action in the fight against the epidemic frontline, the majority of the medical staff fully guarded lives of the people. SAIC Volkswagen with people across the country together, united, fought side by side, has a total of 40 million yuan donation, to rush to the rescue epidemic prevention and control. With immediate effect, Volkswagen brand launch “Caring Angel benefit plan” to fight the epidemic of multiple offer feedback frontline health care workers, to pay tribute to guard the life of the hero.
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“Hui angel care plan” to bring the sale, purchase, credit, replacement aspects of comprehensive and thoughtful care for the prevention of medical staff. Angels opened a number of exclusive special after-sales care interests “VIP green channel” and so on, but also provide basic maintenance, car disinfection, cleaning air conditioning, air filter replacement and other services. In addition, vaccination of medical staff to buy Volkswagen brand cars supreme enjoy additional rebates of $ 10,000, $ 15,000 replacement subsidies, and enjoy the highest 3-year interest rate car loans 0, booster car easier. (Specific sections of the model offer content in question be different, please consult your local dealer)
At the same time, the Volkswagen brand dealers jointly launched the “five peace of mind service”, bring “cloud services”, “cloud hall”, “cloud car” and a series of “cloud experience” travel health help peace of mind.
duo miles Jun Message:
[123 ] major epidemic raid, the major industry spared. This is a war of no smoke, below the epidemic major car firms dare to play, Duocuobingju deployment of round after round of security checkpoints, not to the “epidemic” bow! United as one, work together employees, customers, dealers give maximum support and care, in charge of the staff responsible for the enterprise, but also socially responsible attitude, full of fighting spirit, ride out the storm together.
the face of the automobile market to decline in January, coupled with the dual pressures of the epidemic raid, major car firms “before loading the line”, the more difficult the more forward! We believe and sincerely hope that all previous regret, are paving the way to create a better tomorrow. As long as the attack difficult tough, properly implemented, the major car firms will be able to win the rebound after this “epidemic.”