[ Chexun Wang reported ] As the first Chinese foreign auto companies, the challenges facing the epidemic, Volkswagen Group (China) to join the joint venture, jointly donated 120 million yuan. In addition, also carried out a series of actions, continuing to tackle ldquo; Contagion rdquo; contribute.
double the material and spiritual support for the fight against SARS fighting rush to the rescue China
the face of the epidemic raid, Volkswagen family in the heroic struggle the fight against the epidemic frontline staff pay tribute and want to give them strong support in the form of donations. For this reason, Volkswagen Group (China) to join the joint venture, jointly donated 120 million yuan to support the new coronavirus related prevention and treatment. Donated funds for epidemic prevention and control and to fight efforts to rush to the rescue work, including the purchase of protective equipment provided to support medical equipment, medicine and other medical supplies and treatment aspects of health care.
In addition to material donations, the Volkswagen Group on the social platform also frequently sound, rush to the rescue Chinese epidemic prevention win tough fight. Dr. (China) CEO Feng Sihan Volkswagen Group took the lead in publicly issued a document on personal LinkedIn platform, called for global unity of the people fighting the epidemic. He said: ldquo; unity is the only way to overcome this challenge spread to all mankind. Please open your eyes in the world, with an open mind to listen to China, see China. We want to fight the virus, rather than the victims. rdquo; Dr. Judith Chairman of the Board of Management of the Volkswagen Group is also this special period through open microblogging, directly expressed concern about China’s epidemic. He said: ldquo; the Volkswagen Group will continue to stand together with the Chinese people, a total of grams of the storm. I believe China will soon overcome the epidemic, to restore normal life and production order! rdquo;
Phytophthora care should Take Measures to boost economic recovery in China
Following the joint donated 120 million, the Volkswagen Group’s brand and re-launch a number of joint ventures Phytophthora should move, to protect the plague of customer service experience, for the majority of users, especially first-line health care workers to provide heart-warming service.
FAW – Volkswagen first to open sixldquo; heart rdquo; initiatives to bring the epidemic information push, 24-hour hotline and rescue, pick-up delivery vehicles, maintenance contacts 0 extended warranty card coupons extension, comprehensive protection disinfection, look at cars online car talk, and many other replacement assessment plague of care. FAW – Volkswagen’s VW, Audi, Jetta three brands positive action: Developing the Volkswagen brand in North China Green Ribbon action to provide free sterilization services for the car brand taxi, network about cars; Northeast, East and West is on Hubei Province to join the fight against SARS frontline health care workers respective owners offer free basic vehicle maintenance throughout the year, the annual toll-free disinfection, lifetime free roadside assistance, life-long green channel fast repair and other services. Jetta and Audi brand both open 7X24-hour rescue worry-free services, protect the user plague of travel. Jetta brand also added a pick-up service delivery, medical staff and owners to provide free air conditioning, cleaning service twice throughout the year.
Shanghai Volkswagen main plague of out problems, and actively promote the ldquo; cloud hall rdquo;, ldquo; cloud car rdquo;, ldquo; cloud services rdquo; series of innovative digital marketing model to provide zero-touch line for consumers the service. SAIC Volkswagen VW and Skoda brand brand brand quickly open care activities, provide toll-free disinfection and PM2.5 air filter concessions, and adhere to 24-hour assistance in the epidemic period, the door off the car, maintenance and other services contacts 0, optimization users choose a car, car, car experience, while effectively protect user security.
Volkswagen imported cars since February 10 officially launched ldquo; dedicated service rdquo; policy support from the 24-hour customer service hotline and free 24-hour roadside assistance service, intelligent halls virtual panoramic look at cars, 0 contacts renewal services, free replacement air filter, store area thoroughly disinfected protection and other aspects of comprehensive help to ensure consistent quality, caring service users doubled.
Volkswagen Finance China the flexibility to adjust the repayment schedule repayment in consumer credit customers between January 24 to February 17 date, to apply for credit or ID cards territorial Hubei Province, and other Chinese users provinces and cities were given 50 days and 20 days of grace period, with user-friendly financial services for the users of a solution of the urgent needs of the epidemic.
Training burden bisPronged adapt to China’s current situation
the face of the epidemic dealers operating under pressure, Volkswagen not only innovation to deliver live training courses for dealers, online help enhance service capabilities, also unveiled a series reducing the burden deregulation policy, the maximum for dealers to solve problems.
training, 13 to 15 February Volkswagen Training Institute for the first time launched a three-day live online training courses designed to enhance the live dealer, online services such as short video capture capability. This is the only live training sessions during the fight against the epidemic as a dealer supplied by automobile manufacturers. Audience crowd also expanded from the original group only trainer to a full network of the Volkswagen brand dealers, so that more front-line staff need to get the professional knowledge supply system.
The online training about 50,000 people to attend, watch the amount of more than 500,000 people, covering Shanghai Volkswagen, FAW – a total of about 90% of the public and the mass import car dealer network. Through this training, the participants insight into the application of different ways social media platforms, and how to create more fit customer needs short video and live content in the current environment. Volkswagen will also be a variety of ways such as training, to better adapt to the current situation in China, and the market adjusted according to the actual needs of the business, continue to strengthen communication with customers and business contacts online.
aspects of burden, the Volkswagen Group and joint venture companies have introduced the corresponding decompression dealer policy. Among them, FAW – Volkswagen has developed five local conditions to burden dealers measures, particularly Hubei dealers develop a special support program Hubei Province, to support the fight against SARS dealers work. Shanghai Volkswagen is suspended checks, canceled in February dealer sales tasks assessment, and by extending the interest-free period, Buccoo, technical support and other initiatives in advance, to increase support for dealers. Volkswagen imported cars also adopted a canceled sales operations, network management and service the way the assessment in February, and strive with the majority of dealers work through.
the face of the epidemic raging, the Volkswagen Group cohesion of the whole system Duocuobingju opt force, not only through aid donations, sound appeal and other ways to provide tangible support for the fight against the epidemic, but also very time to the user and dealer service brings intimate and warm heart care. Currently, VolkswagenGroup and joint ventures have started to return to work. Under the premise of doing the work of epidemic prevention and control, Volkswagen will go all out to resume production and operation, and take practical action to ldquo; Contagion rdquo; assumed responsibility, help China win the epidemic ldquo; the second half rdquo ;.