Auto Warranty namely automobile repair, replacement, return, is the seller in accordance with the “family car product repair, replacement, return liability” for the family car products in the warranty period and within the warranty period shall be liable for quality issues legal responsibility. It is the policy of the State Administration of Quality Supervision on January 15, 2013 published. In fact, the retail industry has long been Warranty policy, refers to goods entered for consumption after the seller to the buyer purchased items taken charge of a credit guarantee within a certain deadline approaches. Failure to provide the service for users is not due to use, improper storage, and belong to product quality problems occur
1. Auto Warranty’s Glossary
Auto Warranty namely automobile repair, replacement, return, sellers are in accordance with the law “family car product repair, replacement, return liability” for the family car products appear in the warranty period and the warranty period of quality problems should bear the responsibility. It is the policy of the State Administration of Quality Supervision on January 15, 2013 published. In fact, the retail industry has long been Warranty policy, refers to goods entered for consumption after the seller to the buyer is responsible for the purchased items taken within a certain deadlineMeasures of credit guarantee. Failure to provide the service for users is not due to use, improper storage, and belong to product quality problems occur.
2. The contents of three packs of
● repair
over 5 days repair spare car owner the right to open
in the repair period, the family car product product quality problems, consumers with three bags of evidence by the repairer free repair, including work costs and material costs.
● change
in the same troubleshooting can change more than 5
within the warranty period (warranty period of 2 years or 5 ten thousand kilometers whichever occurs first), if the car repair time accumulated more than 35 days, or the same product quality problems caused by repair accumulated more than 5 times, consumers can change.
from the date of purchase invoice issued by the seller within 60 days of travel or mileage 3000 km (whichever comes first)
● retirement vehicles
in other engine is still not back to normal retreat two car
within the warranty period, due to serious security failures were a total of 2 times to repair serious safety performance and fault persists or the emergence of new serious security failure; or an engine, a transmission accumulated after replacing 2; or the steering system, a braking system, suspension system, the front / rear axle, the body of the same main components because of their quality, total replacement of 2 times, still can not normal use, consumers choose to return, The seller shall be responsible for the return.
If the family car products eligible for a replacement, the seller not the same brand models, but also all lower than the original car configuration of the product to the consumer replacement, consumers can choose to return, the seller shall be responsible for the return. .
3 + content does not include the
● damage caused by force majeure;
● not provide a valid invoice and three bags of evidence;
● Cars for rent or other operating purposes;
● purchased by consumers of defective automobiles has been informed in writing;
● product quality problems, consumers are to dispose of the damaged caused by improper ;
● the consumer fails to proper use, maintenance, repair products, causing damage to the manual requirements;
● consumable parts beyond its express warranty of quality problems of;
● enterprises, institutions, government agencies and other public service for the production of car purchases are not included in the car three bags;
● Owner’s manual may not express modification, adjustment, disassembly, but consumers to make alterations, adjustments, demolition Damage caused by discharge;
● (i.e., prior to the formal implementation predetermined October 1, 2013) of the vehicle before purchase three packs embodiment, not in accordance with claimed in claim corresponding provisions of the three packs, so It advised consumers if it is to enjoy the protection of such rights provisions of the three packs, be sure to go buy the appropriate implementation of the requirement after three packsVehicle, so as to obtain the relevant rights under the three bags.
4. Issue three packs of Q
issue three packs of Q
● What is the family car product?
[ 123] family car products, means of living for the passenger car consumer needs to purchase and use. It comprises an ordinary passenger car type, sun roof passenger cars, luxury cars, small passenger cars, convertibles, warehouse back passenger cars, station wagons, utility vehicles, short head passenger cars, sport utility passenger cars, passenger-specific (such as: road vehicles, armored cars, ambulances, funeral car, etc.) a total of 11 categories.
● What is the difference warranty period and warranty period?
refers to the dealer warranty period due to family car product quality, provide free maintenance for automotive products or duration of replacement parts and other services. For a period of not less than 3 years or 60,000 km (whichever comes first). Warranty period refers to the period due to car dealers to product quality issues, in accordance with the statutory conditions and requirements provided to consumers free repair, replacement or return services. For a period of not less than two years or a mileage of 50,000 kilometers (whichever comes first). That is to say, from the date of purchase, for the period of 2 years or 50,000 km warranty period, the operators according to three packs of commitment repair of automotive quality problems, replacement or return three kinds of responsibilities, from 2 to within the first three years or 60,000 km of the 50,000 to, the operator only assume responsibility for the car repair quality.
● If you return the car, how that purchase taxDo?
According to “Supplementary Notice on issues related to vehicle purchase tax policy and tax collection and management” (Guo Shui Fa No. 47) of the provisions of the State Administration of Taxation, due to quality problems of retirement vehicles, has been paid It shall be deducted for each full year 10 percentage rebate amount, less than one year of tax paid by a full refund. .
5 focus on three packs, users concerned about
● Focus “three guarantees” free period is reasonable returned 84 percent of consumers: too short duration
car three Articles 18 and Article XX of the pack law, domestic car sales since the product’s date of purchase invoices issued within 60 days or mileage 3000 km (whichever comes first), if the vehicle’s engine, transmission, the main components of product quality problems, consumers can choose a free replacement engines, transmissions; if the product family car steering system failure occurs, the brake system failure, body cracking or leakage of fuel, consumers choose to replace the product or return the family car sales shall be responsible for free replacement or return.
From the survey results, only 10 expressed no objection to the percentage of 60 days and within 3000 km of these two constraints consumers. 3000 km of consumers said the number is too short accounted for 39 percentage representing consumers short of the 60-day time accounted for 45 percentage. Seen in this light, the consumer within 60 days of the time limit for maximum views.
● When the focus returned the vehicle to compensate consumers nearly six business costs are reasonable consumers: higher compensation
Article 25 of the Law of Auto WarrantyExcept if required consumers to replace the car or return Warranty Act, consumers should pay reasonable compensation for the use of the family car because of the use of products produced in accordance with the provisions of the seller shall be free replacement or return. When you assume a consumer to buy a car price of 20 million cars, traveling 10,000 km a serious quality problem returned ready vehicles, stars based formula, if the consumer returned the vehicle to pay compensation 10000-16000 of . Survey showed that nearly 60 percent of consumers believe that the cost of compensation for vehicles returned at the free period is too high.
The Auto Warranty enacted law that if you do not perform Auto Warranty policy, it will be fined up to thirty thousand yuan. 90 percent of consumers said 3 million ceiling for the standard penalty “not to force” should be set higher standards of fines so as to better supervise manufacturers and dealers to perform three packs of cars.
● whether the consumer focus of the third-party accreditation bodies should be set up 91 percentage: support
The survey, consumers are most worried about is to identify standards and fairness of the vehicle, in addition to consumer He was also worried about the cost of the car three packs produced will be further passed on to consumers.
When asked whether and third-party accreditation bodies should be established to identify Auto Warranty issues, 91 percentage of consumers expressed support for a third-party accreditation bodies. And the community have said that the establishment of third-party accreditation bodies Auto Warranty Act is the basis for smooth execution.